You'll support us in establishing our brand voice on social media and will develop creative and effective social media content and campaigns across different platforms. In addition, you'll help grow and support our initial user base through engaging onboarding calls and fast, effective, and high-quality customer support. If you have a natural affinity for social media and are eager to engage with a global community, we'd love to talk to you!
What you'll do

• Work with our marketing and design team to execute our editorial calendar and proactively engage and respond to our community.
• Develop social media programs and campaigns from ideation through execution, including sourcing and creating compelling content on-the-fly to spotlight life at Pitch.
• Perform user onboarding calls and build long-term relationships with our users.
• Engage with (current and future) customers through customer support tools, via email and video calls, and various social media platforms.
• Efficiently triage and report product bugs and highlight user feedback for our product teams.
• Represent the voice of the customer internally, and showcase the highlights and benefits of using Pitch to external audiences.
• Help implement tooling and process improvements in order to prepare Pitch for public launch and enable community support at scale.
• Work cross-functionally with designers to generate beautiful assets that spark conversation and drive interest in Pitch.